Return & Exchange Policy

What is your return / exchange policy? 

Rest assured that our team carefully inspects each item before shipping it out to our dear customers. If for any reason there is an issue with the item/s you received, please do not hesitate to contact us.

  1. No Refund Allowed.
  2. Items bought on SALE are not eligible for return. Some items at their final sale price might have minor imperfections but are still deemed wearable. For this reason, they are sold at 30-70% off the retail price. Please keep your expectations in check when purchasing SALE items.
  3. Please inform us within 48 hours upon receipt of the package if you wish to return and exchange your item. Claims made beyond this period will no longer be entertained.
  4. The price of the item being exchanged should be the same or higher. Please settle the cost difference, if any.
  5. In case the item you requested for an exchange is not available, the amount from your previous purchase will serve as store credit which you may use when we already have an item you like. 
  6. Ship back the item/s within 7 days even when your requested item is still unavailable. Beyond this period, return/exchange requests will no longer be entertained. Send us the waybill copy or tracking number once shipped.
  7. Item/s must be returned in their original condition, tags intact,  unworn, and unwashed.
  8. We will only ship out the exchange once we have received and checked the items you returned.


    Shipping costs will only be covered by 1930 if the reason for exchange is based on the following:

    A. Item has damage / flaw upon receipt

    1. Items with damaged buttons, zippers or tears due to improper use/handling of the customer are not eligible for return.
    2. Items with washable stains less than 5mm in circumference are not eligible for return. 

    B. Wrong item (size / color / product)

    1. Actual colors may vary because every computer monitor / mobile screen has a different capability to display colors, and everyone perceives these colors differently. While we strive to edit our photos to show the samples as lifelike as possible, please understand that the actual colors may slightly differ from what you see on your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.
    2. Our sizing for each style is not standardized, which is why we have a dedicated team that measures and checks each item to provide accurate sizing information as declared on the page of each product. Please ensure to read our product details before purchase to avoid returns due to fit or other expectations not specified in our product description.