How do I place an order?
What are my payment options?
Click here to view our Payment Options
Where will I send my proof of payment?
For clients who chose Bank Deposit/Online Transfer or Money Remittance as mode of payment, please send via e-mail (firstname.lastname@example.org) your proof of payment. Please indicate your FULL NAME & ORDER NUMBER as the subject of your e-mail.
How can I check if an item is available?
If the item is still up on our website, it’s available. Sold out items will be marked accordingly.
Do you restock sold-out items?
We rarely restock old designs since we’d like to focus on bringing in new styles. However, we suggest you turn on our post notifications on Instagram or subscribe to our mailing list for updates. You can also click on an item marked SOLD OUT then click on the link that says Email me when this is available.
Can I change my order?
All orders checked out through our website are considered final. Feel free to contact us for inquiries and check out once you’re 100% sure.
Do you allow meet ups?
No, but you may schedule a visit at 1930 HQ in Sampaloc, Manila where you can fit and check our items too. At least 2 hours lead time before dropping by is enough.
Do you accept resellers?
We’d love to but we currently only sell 1930 items directly on this site and other online platforms.
How do I know which size to pick?
Click here to view our Size Guides. We highly recommend you to use a measuring tape to get accurate sizing especially for first-time buyers.
Can free size fit me?
Most free size items are meant to fit standard body frames (standard small to large). Please check our SIZE GUIDE tab then check our item descriptions where we specify actual measurements and the body frames that will fit a specific style. Kindly note that not all body frames are alike so it's best to base on the measurements we provided to ensure the style will fit your own vital statistics.
I really want to fit / check the items first, do you have a physical store?
1930 HQ is located in Sampaloc, Manila. You can schedule a visit to fit and check our items. At least 2 hours lead time before dropping by is enough.
SURPLUS / OVERRUNS
Are all the items authentic?
Yes. Factory overruns are slightly flawed items made by the original brand manufacturer. These items cannot be sold in the big stores because they don’t adhere to strict brand standards.
Are these pre-loved items?
We only carry brand new items.
Is it possible to receive damaged items?
We carefully check your orders before we ship them out. In case we let something slip by, please don’t hesitate to inform us not later than 48 hours upon receipt of the item/s. Please e-mail us (email@example.com) photos of your concerns so we could check.
For overruns, slight flaws (not easily noticeable and still wearable) are expected. Items are priced 70-90% off mall prices due to this reason.
RESERVATION / CANCELLATION
How long can I reserve an item?
We allow up to 2 days for reservations.
Can I cancel a confirmed order?
Your order will be considered cancelled when you fail to pay within 2 days. We will note customers who cancelled their confirmed orders twice. You’re only allowed 2 cancellations before we ban you from purchasing.
SHIPPING & DELIVERY
When will I receive my order?
Standard turnaround time (TAT) for Metro Manila is 1-3 days while Outside Metro Manila is 2-7 days upon payment. Please note that TAT may change due to unforeseen circumstances on our side or the couriers’.
Who are your partner couriers and how much is shipping?Flat rates:
What is your shipping schedule?
Daily except weekends and holidays
How can I track an order?
Tracking numbers are available upon request. Please click here for tracking links.
What should I do when my order still hasn’t arrived yet?
We’ll be glad to help you follow up if your order hasn’t arrived within the specified standard turnaround time*.
RETURNS & EXCHANGES
Click here for our return and exchange policy.